Frequently Asked Questions
Welcome to our FAQ page! Find answers to common questions about our products, services, and policies.
General Questions
Returns and Exchanges
Product Questions
Shipping and Delivery
Contact Questions
General Questions
What is your return policy?
We do not offer returns on our products due to their custom-made nature. If there is an issue with your order, such as damage during transit or a production defect, please contact us within 7 days of receiving your product for assistance.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on the carrier’s website.
Can I cancel or modify my order?
We begin production as quickly as possible, so order changes or cancellations are only allowed within 12 hours of purchase. Please contact our customer support team immediately for any changes.
Do you have a physical store?
No, we are an online-only store. However, we ship Australia-wide with free shipping options for most orders.
Returns and Exchanges
What should I do if my product arrives damaged?
If your product arrives damaged, please email us at hi@canvaswallart.com.au with photos of the damage and your order number within 7 days of delivery. We’ll arrange a replacement or solution as quickly as possible.
Do you accept returns for change of mind?
Unfortunately, we cannot accept returns for change of mind as all our products are custom-made.
Product Questions
What materials do you use for your canvas prints?
Our canvas prints are made using premium-quality materials, including fade-resistant ink and durable cotton-blend canvas. Each frame is handcrafted with sustainably sourced timber.
Can I order a custom-sized print?
Yes, we offer custom sizing. Please contact us for a quote if your desired size is not listed on our website.
Do you offer design customization?
Yes, we can assist with personalized designs, including text and color adjustments. Contact us for more details on custom design options.
Shipping and Delivery
How long will it take to receive my order?
Orders are typically processed and shipped within 5-7 business days. Delivery times vary depending on your location in Australia, but most orders arrive within 7-14 business days.
Orders are typically processed and shipped within 5-7 business days. Delivery times vary depending on your location in Australia, but most orders arrive within 7-14 business days.
Do you offer express shipping?
Yes, express shipping is available at an additional cost. Select the express option at checkout for faster delivery.
What happens if my package is lost during transit?
If your package is lost in transit, please reach out to us. We’ll work with the carrier to resolve the issue and ensure you receive your order.
Shipping and Delivery
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for your convenience.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk or corporate orders. Contact us for details on bulk discounts.
If you have more questions, feel free to contact our support team at hi@canvaswallart.com.au. We're here to help!